Marks and Spencer has resumed online orders six weeks after a cyber attack which caused it major e-commerce disruptions.
On its’ website, M&S said that customers “can now place online orders for home delivery to England, Scotland and Wales”, while deliveries to Northern Ireland will restart in the coming weeks.
In a LinkedIn post, managing director John Lyttle said that “more fashion, home and beauty products will be added every day”. The retailer will resume click and collect in the coming weeks.
“Thank you sincerely for your support and for shopping with us”, Lyttle added.
It’s a key development for the retailer, which has been working night and day to get services back on track after getting locked-out of computer systems in a ransomware attack. Shares in the FTSE 100 giant which took a beating when it first disclosed the cyber attack on April 22, rose more than three per cent in early trading.
M&S has estimated the fallout from the cyber attack, thought to be related to the hacking group Scattered Spider, to have cost around £300million.
The lack of online orders has “heavily impacted” trading profit, the company said, as have costs associated with reduced food availability and waste.
Earlier this month, the company said that some its customers’ personal data was stolen in the attack, although it said the data does not include useable payment or card details, or does it include account passwords.
M&S was one of a raft of cyber attacks to hit the retail sector this spring, with Dior, Victoria’s Secret, and the Co-op all reporting incidents.
